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Terms and Conditions

 

TERMS AND CONDITIONS FOR ORDERS PLACED FROM THE ONLINE SHOP

  1. Scope of these GTC, contact

1.1. Scope of these GTC

These General Terms and Conditions (hereinafter: “GTC”) set out the rights and obligations of the customer using the electronic commerce services provided by FLAS Kereskedelmi Korlátolt Felelősségű Társaság (registered office: 1033 Budapest, Csikós utca 6.; hereinafter: “FLAS Kft. and/or Seller”) (hereinafter: the “Customer”).

If you wish to become a customer of FLAS Kft., please read our General Terms and Conditions carefully and only use our services if you agree with all of their provisions and consider them binding on you. The Customer’s deviating or alternative stipulations and conditions cannot be accepted unless the Seller has expressly agreed to them in writing.

If you have any questions regarding the ordering and delivery process, we are available at the contact details provided.

1.2. Operator details:

Company name: FLAS Korlátolt Felelősségű Társaság
Registered office: 1033 Budapest, Csikós utca 6.
Company registration number: 01 09 169595
Court of Registration: Company Registry Court of the Metropolitan Court of Budapest
Tax number: 10794177-2-41
Electronic contact: webshop@devergo.hu
Telephone contact: 06-30/684-0964

  1. Definitions

2.1. Parties: Seller and Customer jointly.

2.2. Consumer: pursuant to Section 8:1 (1) point 3 of Act V of 2013 on the Civil Code (“Civil Code” or “Ptk.”), a natural person acting outside the scope of his/her profession, self-employment or business activity.

Business: pursuant to Section 8:1 (1) point 4 of the Civil Code, a person acting within the scope of his/her profession, self-employment or business activity.

Under the applicable legislation, specific provisions apply to consumer contracts. We draw the attention of our Customers to the fact that their rights and obligations differ depending on whether they qualify as consumers or not.

2.3. Product: a movable thing, except for an item sold in enforcement proceedings or as a result of other official action.

2.4. Electronic commerce service: a service related to the information society, the purpose of which is the business-like sale, purchase, exchange or other use of a movable, marketable item that can be taken into possession.

2.5. Electronic means: the use of wired, radio, optical or other electromagnetic devices that perform electronic data processing, storage or transmission.

2.6. Means enabling communication between absent parties: a device suitable for making a contractual declaration for the purpose of concluding a contract without the simultaneous physical presence of the parties. Such a device in particular is an addressed or unaddressed form, a standard letter, an advertisement published in a press product with an order form, a catalogue, telephone, telefax and an instrument providing internet access.

2.7. Contract: the Parties’ mutual and concordant legal declaration from which an obligation arises to perform the service and a right to claim the service.

2.8. Distance contract: a consumer contract that is concluded within the framework of an organised distance selling system for the provision of the product or service specified in the contract, without the simultaneous physical presence of the parties, and whereby the contracting parties use exclusively a means enabling communication between absent parties for the purpose of concluding the contract.

  1. General conditions of use of the webshop

3.1. These GTC apply to all electronic commerce services provided within the territory of Hungary via the electronic shop available on the website www.devergo.hu. Furthermore, these GTC apply to all commercial transactions within the territory of Hungary that are concluded between the Parties defined in this contract.

Purchases in the online store are governed by Act CVIII of 2001 on certain issues of electronic commerce services and information society services (“Ektv.”).

3.2. The webshop may only be used by persons who have reached the age of 18. Persons under the age of 18 require the consent of a parent or legal representative (guardian) to use the online shop.

3.3. Customer means all natural and legal persons, as well as legal entities without legal personality. The concept of Customer includes the concept of Consumer.

3.4. Viewing the content of the webshop and purchasing there is not conditional on registration; it is possible to purchase without registration. A precondition for using the webshop service is that, in the course of placing the order in the case of either registered or non-registered purchase, the Customer expressly accepts these GTC by ticking the relevant checkbox. FLAS Kft. makes the GTC continuously available on the webshop’s website, thereby ensuring that users can familiarise themselves with them at any time in advance.

3.5. When you register with us, you transmit personal data. We need your consent to process your data; in the absence of such consent, unfortunately you cannot use the online shop. The type and method of processing your data are described below: https://www.devergo.hu/hu/adatvedelem

Your consent to the processing of your personal data is voluntary. Please note that if you do not consent to this processing, registration and the use of the online shop are not possible.

In certain cases, we ask for your consent in our online shop to send advertisements, e.g., special offers, promotions, etc. Your consent is voluntary and can be withdrawn at any time.

3.6. In order to record your data correctly, after registering in the online shop, we will send you an e-mail asking you to check and confirm your data. You can have any incorrectly provided data corrected by notifying customer service verbally or in writing.

3.7. The sale of products offered in the online shop is made exclusively to Customers who qualify as consumers and to business companies as end users. Goods are sold only in quantities suitable for personal use. Commercial re-sale or onward sale of the products is not permitted. Consequently, FLAS Kft. reserves the right not to accept a contractual offer where there is suspicion that the offer was made for the purpose of commercial re-sale or onward sale.

3.8. The Seller’s online shop is only a sales catalogue. By displaying products in the online shop, the Seller merely invites the Customer to make an offer for the products presented and to conclude a sales contract (hereinafter: the “Order”).

3.9. Any information, administration and contracting, as well as the language of the warranty procedure, is Hungarian. The contract is concluded exclusively in Hungarian and is governed by Hungarian law.

3.10. A contract concluded through the use of the online shop is not considered to be a contract recorded in writing. FLAS Kft. does not file it; therefore, it is not accessible or viewable afterwards. From a legal point of view, orders placed in the online shop qualify as legal declarations made by implied conduct.

  1. Orders

4.1. Orders are placed on www.devergo.hu.

4.2. Important information relating to the product (in particular its essential properties and characteristics: size, colour, base material), as well as the sales prices, can be found by the Customer on the product information page before placing the order.

4.3. During the order you select the size, colour, quantity and other necessary features.

4.4. When publishing the product images we endeavour to ensure that they are realistic and correspond to the actual properties of the products. Please note that there may be slight differences in the colours of the products—this may also result from how your device displays them.

4.5. By clicking on the cart function, the Customer may view the detailed contents of the cart and its current value at any time. Every product placed in the cart remains there until the Customer deletes it, orders it, or the given product goes out of stock. In the latter case, the product disappears from the webshop as well as from the cart. You can check, modify or order the contents of your cart at any time.

4.6. After checking your cart, click the ‘CHECKOUT’ button to order. If you are already registered, please log in to continue. If you do not wish to register to our webshop, please click “Proceed to payment”. If you purchase without registration, you can enter the personal data necessary to fulfil the order on this interface. Then please select the method of collection.

4.7. By clicking the “Proceed to payment” button, you make a binding offer involving a payment obligation to purchase the products in your shopping cart, and at the same time you accept and acknowledge as binding these GTC and the Privacy Notice.

If you wish to modify your order, you must cancel the order and then complete the ordering process again with a new product.

4.8. As a Customer, you have the right of withdrawal under Section 10 of these GTC, which is not affected by the above operation.

4.9. You may withdraw from the order during the ordering process up to payment. To do so, it is sufficient not to take further steps and to leave the order page. Click the button that takes you back to the previous subpage, to any random subpage, or to any product on the website.

4.10. Placing the order by the Customer does not result in a contract being concluded between FLAS Kft. and the Customer. After receipt of the order, the Seller sends a confirmation e-mail containing the details of your order, which the Customer is obliged to check. This does not yet mean the sales contract has been concluded. This confirmation e-mail solely informs the Customer that the order has been received. The contract shall only be deemed concluded when FLAS Kft. declares acceptance of the order, which occurs upon sending the shipping confirmation.

4.11. The Seller may contact you by phone (if you have provided a phone number) or by e-mail to clarify open questions regarding the order and delivery. Phone numbers and e-mail addresses are used only for processing orders and for delivery; they are not used for promotional purposes without your express consent.

4.12. If you have previously purchased on the devergo.hu website, your personal data will automatically appear on the billing and shipping form. The system automatically adds the shipping cost to the order amount.

4.13. Upon receipt of products ordered with cash on delivery in the webshop and delivered to the specified address, the Customer is obliged to pay the total purchase price and shipping cost indicated on the invoice sent by devergo.hu to the courier in cash or, in the case of DPD and MPL home delivery, by bank card. In addition to cash-on-delivery orders, the webshop offers the possibility of prior online bank card payment or advance bank transfer and of personal collection at the premises.

  1. Prices

5.1. All prices given in the online shop are in forints and include statutory value added tax (gross price). The amount of the shipping cost depends on the selected shipping and payment option. These costs are charged separately. Before placing the order, the price, including value added tax and incurred shipping costs, is displayed again.

5.2. The purchase prices indicated at the end of the order are always final sales prices. The price will not change thereafter, even if the Seller later increases or decreases the price of the goods.

5.3. Within the framework of the current laws, the Seller reserves the right to change the prices of the online shop, to offer new products and to offer or withdraw discounts.

5.4. Incorrect/erroneous price display: An incorrect/erroneous price is a price which, despite all due care and attention by FLAS Kft., does not appear in the online shop in accordance with the sales price determined by FLAS Kft. for the product intended for sale.
In such a case, FLAS Kft. is not obliged to sell the product at the incorrect price but may offer the Customer performance at the correct and actual price, in view of which the Customer may withdraw from the intention to purchase. Even in the case of an incorrect/erroneous price display, FLAS Kft. is obliged to confirm the order and inform the Customer of the fact of the incorrect/erroneous price display and of the right of withdrawal.
An incorrect price is:

  1. Availability of goods

Products offered in the online shop are generally available, but stock levels refer to the moment when the online shop database was updated. FLAS Kft. makes every effort to ensure that this data is up-to-date; however, due to rapid changes in warehouse stock, it cannot guarantee this, and thus certain products may still appear as available on the given product page even if they have since sold out. As a rare exception, e.g., if several customers order a particular product, it cannot be ruled out that it will no longer be available. In such cases, we will notify you immediately that the product is not available. No contract will be concluded for a product that is not available. Any payments possibly made earlier will be refunded to the Customer without delay. Delivery continues while stocks last.

Missing sizes are indicated on the product page in a different colour than available sizes.

You may withdraw your consent to the storage of your data and e-mail address and to their use for sending e-mails. You may withdraw by using the link in the notification message or at the following e-mail address: webshop@devergo.hu.

  1. Types and time of delivery

7.1. Ordered products are delivered only within the territory of Hungary and may reach the Customer by one of the following delivery methods:

a) Home delivery by courier: The ordered goods are delivered to any address within Hungary; we can accept only domestic orders. The product is delivered to your home with the help of a parcel courier service (MPL, DPD).

b) Collection at Foxpost parcel locker: The ordered goods are delivered to the selected Foxpost parcel locker.

c) Collection at MPL parcel locker: The ordered goods are delivered to the selected MPL parcel locker.

d) Collection at MPL post point/at the post office: The ordered goods are delivered to the selected MPL post point/post office.

e) Collection at DPD parcel point: The ordered goods are delivered to the selected DPD parcel point.

f) Collection at DPD parcel locker: The ordered goods are delivered to the selected DPD parcel locker.

g) Collection in our store: When choosing the delivery option to store, the parcel can be collected at the selected DEVERGO store during opening hours. We will notify you by e-mail when the parcel has arrived at the store. The parcel can be collected within 7 working days after it arrives at the selected DEVERGO store. After that, it may be returned to the online shop. Choosing the delivery option to store has no shipping cost. For orders with in-store collection, product exchange and complaints handling relate to the webshop.

7.2. Our stores:

Aréna 06-30-830-2055
Árkád 06-30-684-0997
Campona 06-30-684-0980
Csepel-Popup 06-30-259-5405
Duna Plaza 06-30-225-8048
Köki Terminál 06-30-950-7495
Shopmark 06-30-684-0967
Pólus 06-30-684-0998
Premier 06-30-670-2439
Premier Popup 06-30-599-7919
Polgár 06-30-395-5211
Polgár Popup 06-30-204-1629
Békéscsaba 06-30-405-4073
Debrecen Fórum 06-30-514-6794
Debrecen Pláza 06-30-538-5078
Székesfehérvár 06-30-670-2419
Győr Árkád 06-30-670-2437
Győr Pláza 06-30-649-3488
Kaposvár 06-30-682-8309
Kecskemét 06-30-681-3416
Miskolc Auchan 06-30-267-8941
Miskolc Pláza 06-30-737-0266
Miskolc Szinva 06-30-737-0265
Nyíregyháza 06-30-384-8717
Pécs Árkád 06-30-866-5332
Pécs Pláza 06-30-492-8881
Szeged Árkád 06-30-420-2530
Szeged Pláza 06-30-624-3480
Szolnok 06-30-670-2531
Szolnok Auchan 06-30-514-6794
Zala 06-30-216-6194

7.3. Shipping fees:

Foxpost:

MPL home delivery:

MPL parcel point:

MPL parcel locker:

MPL post:

DPD home delivery:

DPD parcel point:

DPD parcel locker:

7.4. The shipping cost is automatically added to the order total and is indicated when the order is placed.

7.5. For cash-on-delivery orders, if the order is received by 09:00 on working days and the ordered item(s) are in stock, your parcel will be handed over to the courier service on the given working day. For orders placed on a non-working day and for orders received after 09:00, handover will take place at the earliest on the next working day, and delivery will take place within 1–2 working days after handover.

7.6. For orders with card payment, we can only undertake fulfilment after the money has been received.

7.7. For orders paid by bank transfer, if the crediting of the payment is received by 09:00 and all items of your order are in stock, your parcel will be handed over to the courier service on the given working day. For orders placed on a non-working day and for orders received after 09:00, handover will take place on the second working day, provided the ordered items are in stock.

7.8. If the fulfilment of the order is hindered for any reason, the customer service of devergo.hu will contact the Buyer by e-mail and/or by telephone for further arrangements.

7.9. Delivery takes place on working days between 8 a.m. and 5 p.m., therefore please provide a daytime contact address as the delivery address! If you request delivery at a different time, please indicate this in the NOTE field!

7.10. If the parcel service company is unable to hand over the goods, a notice will be left about the parcel, and delivery will be attempted again at a new, agreed time. If delivery of the goods fails a second time, the goods will be returned to the premises of the devergo.hu webshop.

7.11. If the packaging of the consignment is visibly damaged, the Customer is obliged to check, in the presence of the courier, that the products in the parcel are undamaged. If it becomes apparent in the presence of the courier that the goods are demonstrably damaged and the damage occurred prior to the receipt of the goods, we provide a 14-day exchange option for the product. In this case, the damage can be certified by a report drawn up by the courier.

7.12. The delivery time of orders placed during or after certain coupon days, promotions, or holidays may be extended.

  1. Methods of payment:

8.1. You can choose from the following 4 payment methods:

a) Cash on delivery:
CASH ON DELIVERY with cash: in this case, the value of the order must be paid to the courier upon receipt of the parcel.

CASH ON DELIVERY with bank card: this payment option is available only at FOXPOST, MPL, DPD parcel lockers, for MPL and DPD home delivery, and for payment at MPL and DPD parcel points.

b) Advance bank transfer:

In the case of advance payment, please enter the order identification number and your name in the reference/notes field of the transfer. The data required for the transfer:

Beneficiary’s name: FLAS Kft.
Beneficiary’s bank account number: 10702019-43861107-52200005 (for orders placed on the devergo.hu Webshop)
Beneficiary’s bank account number: HU66 10702019-43861107-50200009 (for orders placed on the devergo.com Webshop)

c) Bank card:

The value of the ordered products can also be paid immediately during the order by bank card and via SIMPLEPAY.
If you choose the SIMPLEPAY payment method, you will be automatically redirected to the SIMPLEPAY page. For all other payment methods, you will be redirected to the website of the SIMPLEPAY service provider.

FLAS Kft. does not store the data entered during payment; they are handled by the given payment processing company, and in such cases the different data protection provisions of financial service providers apply.

Bank card payment is made on the CIB BANK portal, regardless of which bank issued the Customer’s card.

d) Cash

  1. Discounts

9.1. The following discounts are available in the Webshop:

Loyalty discount

Our registered users who purchase in our webshop become loyalty customers if the total value of purchases reaches HUF 40,000. This total value can be reached through multiple purchases.

After reaching the total value of HUF 40,000, we provide a permanent, non-expiring 10% discount on all (full-price and discounted) products. The discount depends solely on the value of purchases, not on their number. The loyalty discount is valid from the first purchase after reaching HUF 40,000. Our loyalty customers see the price reduced by the loyalty discount after placing the product in the cart.

Coupon code

Single-use coupon:

A coupon code appearing in the current promotion or newsletter, which can be used for a given order by filling in the coupon code field. For example: discount granted upon newsletter subscription.

Anniversary coupon code, which can be used for a given order by filling in the coupon code field. For example: Registration, Birthday, Name day.

Multiple-use coupon:

Can be used during the promotion period in even several different orders. For example: Joy, Glamour coupon days.

The loyalty and VIP discount, and the coupon code, apply to products only, not to shipping costs!

  1. Withdrawal policy

10.1. Statutory right of withdrawal

If the Customer qualifies as a consumer, he/she is entitled to the right of withdrawal with regard to products purchased in the online shop under Section 20 of Government Decree 45/2014 (II. 26.) on contracts concluded between absent parties. Within fourteen calendar days, you are entitled to withdraw from the contract without giving any reason. This fourteen-day withdrawal period begins on the day when the product comes into your possession, or into the possession of a third party other than the carrier and indicated by you. To exercise your right of withdrawal, you must notify us at the following e-mail address webshop@devergo.hu by means of a clear declaration (a letter sent by e-mail) that you have decided to withdraw from the contract.
You may use the attached withdrawal form, but its use is not obligatory. To meet the deadline for withdrawal, it is sufficient for you to send a notification stating that you intend to exercise your right of withdrawal before the expiry of the withdrawal period.
In the case of goods purchased by online order, the right of withdrawal does not apply to the following types of contracts:
a. Contracts where the products sold were produced based on the Customer’s specifications or clearly personalised.
b. Contracts for the sale of products which are liable to deteriorate or expire rapidly.
c. In respect of sealed products which, for health protection or hygiene reasons, are not suitable for return after opening the seal following delivery (e.g., underwear, cosmetics), unless their packaging, protective film is still intact, i.e., the product has not yet been put into use.
d. Contracts for the sale of products which, after receipt, by their nature become inseparably mixed with other products.

10.2. Withdrawal

If you withdraw from the contract, we will refund the value of the order, including the shipping costs related to the delivery of the order (except for any additional costs resulting from your choice of a shipping option other than the least expensive type of standard delivery offered by us for returning the product). Shipping costs will be refunded if all products in the order are returned.
The cost of returning the product shall be borne by the Customer. In the event of returning the product, the refund is always made by transfer to a bank account within a maximum of 14 days. In the case of a refund to a bank account, depending on the internal rules of the Customer’s account-keeping bank, the crediting of the amount may take from 3 days to 3 weeks. Refunds for cash-on-delivery orders are made to the bank account number provided by the Customer, denominated exclusively in Hungarian forints. FLAS Kft. may withhold reimbursement until it has received the goods back or until you have supplied evidence of having sent back the goods—whichever is the earliest.
A Customer who qualifies as a consumer is obliged, in the event of withdrawal, to return the ordered product to FLAS Kft. without undue delay but no later than 14 (fourteen) days from the date of communicating the withdrawal statement.

Return address: Budapest 1033 Csikós utca 6. Devergo Webáruház

FLAS Kft. is not in a position to accept a parcel returned to a place other than the above address or returned with cash on delivery. Apart from the cost of returning the product, the Customer will not incur any other costs in relation to the withdrawal.
If the Customer who qualifies as a consumer withdraws from the contract for the purchase of the product by means of a unilateral declaration, but has used the product affected by the withdrawal to an extent exceeding what is necessary to establish its nature, characteristics and functioning, he/she shall be liable for any diminished value of the product.

10.3. Standard withdrawal form

If you wish to withdraw from the contract, please fill in the form and return it by e-mail.
E-mail: webshop@devergo.hu
I/We* hereby notify that I/we withdraw from the purchase of the following product(s) (/)/the following service(s)*

  1. Warranty

11.1. Defective performance (Civil Code Section 6:157)

The obligor performs defectively if the service does not meet the quality requirements set out in the contract or in law at the time of performance. The obligor does not perform defectively if the entitled party knew or ought to have known of the defect at the time of conclusion of the contract. In the case of a Consumer, it shall be presumed—until proven otherwise—that a defect recognised by the consumer within six months of performance already existed at the time of performance, except where this presumption is incompatible with the nature of the thing or with the nature of the defect.

11.2. With regard to defects in the purchased products, the following warranty claims may be asserted pursuant to the Hungarian Civil Code (Act V of 2013 on the Civil Code):

11.2.1. Warranty for accessories

In the event of defective performance by FLAS Kft., the Customer who qualifies as a consumer may assert a warranty claim for accessories against FLAS Kft. In the case of a consumer contract, the Customer who qualifies as a consumer may assert his/her warranty claims within a limitation period of 2 years from the date of receipt, for such product defects as already existed at the time of delivery of the product. After the two-year limitation period, the Customer who qualifies as a consumer can no longer assert his/her warranty rights for accessories.

The Customer may, at his/her choice, request repair or replacement, unless the option chosen by the Customer is impossible or would result in disproportionate additional costs for FLAS Kft. compared to the fulfilment of another claim. If the Customer did not request or could not request repair or replacement, he/she may demand a proportionate reduction of the consideration, may repair the defect or have it repaired at the expense of FLAS Kft., or—as a last resort—may also withdraw from the contract. There is no right of withdrawal due to a minor defect.

The Customer may switch from the warranty right chosen to another; however, he/she shall bear the cost of the switch, unless it was justified or FLAS Kft. gave cause for it.
The Customer is obliged to notify FLAS Kft. of the defect without delay after its discovery, but no later than within two months of the discovery of the defect.

The Customer may assert his/her warranty claim for accessories directly against FLAS Kft.

Within twelve months from performance, beyond notification of the defect there is no further condition for the enforcement of the warranty claim for accessories, provided the Customer proves that the product was purchased from FLAS Kft. (by presenting a receipt or invoice). In such a case FLAS Kft. shall only be relieved of the warranty if it proves that the defect in the product arose after its delivery to the Customer. If FLAS Kft. can prove that the cause of the defect arose due to a reason attributable to the Customer, it is not obliged to satisfy the warranty claim asserted by the Customer. After twelve months from performance, however, the Customer is obliged to prove that the defect he/she has recognised already existed at the time of performance.

11.2.2. Product warranty
If the product is defective, you may—at your option—assert the above warranty claim for accessories or a product warranty claim.

As a product warranty claim, you may request exclusively the repair or replacement of the defective product within two years from the product’s being placed on the market by the manufacturer. After this period, you lose this right. The Customer who qualifies as a consumer is obliged to notify the manufacturer of the defect without delay after its discovery. A defect notified within two months of its discovery shall be deemed to have been notified without delay. The consumer is liable for any damage resulting from a delay in notification.

A product is defective if it does not meet the quality requirements in force at the time it is placed on the market or if it does not possess the properties described by the manufacturer.

You may exercise your product warranty claim exclusively against the product’s manufacturer or distributor.
The manufacturer (distributor) shall be relieved of product warranty obligations only if it proves that:

For relief, it is sufficient for the manufacturer (distributor) to prove one reason.
Please note that you may not assert a warranty claim for accessories and a product warranty claim at the same time, in parallel, for the same defect. However, in the event of successful enforcement of a product warranty claim, you may assert your warranty claim for accessories regarding the replaced product or the repaired part against the manufacturer.

11.3. In the event of quantitative or qualitative complaints, please report your complaint to our customer service. Please provide the order number, your name, address and a brief reason for your complaint if you are asserting a warranty claim. Please send the online form designed for this purpose by e-mail to: webshop@devergo.hu. Thereafter, please send the goods to the following address: Budapest 1033 Csikós utca 6.

  1. Exchange of ordered products

We draw our dear customers’ attention to the fact that, in order to comply with hygiene regulations, we are unable to exchange products qualifying as underwear (e.g., boxers, socks), and the right of withdrawal does not apply to these products. An exception to this is the exchange or reimbursement of products returned due to manufacturing problems or defects.

In the case of size exchange, if the size of the ordered item is not suitable (you would like a size exchange), the Customer must send it back to the address of the Devergo Official Webshop within 14 days from receipt, together with a completed size exchange statement and the invoice, in the original undamaged packaging; then, from the arrival of the product, the Devergo Official Webshop will re-send the selected exchange product within a maximum of 14 days. Cash-on-delivery returns are not possible and we are not in a position to accept parcels returned in this form. Please specify the exact item number and size of the products on the size exchange statement!

The Devergo Official Webshop undertakes to exchange/take back only products in original condition with undamaged, complete packaging. If the product has been put into use by the Customer and cannot be returned undamaged, we will not undertake to exchange/take back the product.

In the case of product exchange—if the selected and received product is not suitable and you would like a completely different product—the Customer must send it back to the address of the Devergo Official Webshop within 14 days from receipt, together with a completed product exchange statement and the invoice, in the original undamaged packaging; then, from the arrival of the product, the Devergo Official Webshop will re-send the selected exchange product within a maximum of 14 days. Cash-on-delivery returns are not possible and we are not in a position to accept parcels returned in this form. Please specify the exact item number, colour and size of each product on the product exchange statement!

Only and exclusively products with flawless packaging can be exchanged! If the packaging is missing or the product tag is missing, we cannot exchange it. The shoe box may not be used as packaging material.

If the ordered product is not suitable for the Customer, the shipping cost of the exchange product will be borne by the Customer. There is no possibility to hand over in person parcels for exchange or products with warranty problems! In all cases, please return the products by post or via a courier service.

  1. Liability

13.1. Purchasing in the webshop presupposes the Customer’s knowledge and acceptance of the possibilities and limitations of the Internet and electronic commerce, with special regard to technical performance and possible errors and potential sources of danger that may arise.

13.2. FLAS Kft. shall not be liable for the following if they occur due to reasons beyond the control of FLAS Kft.:

13.3. It is the Customer’s responsibility to assess how to protect the data stored on their computer from intruders. As the FLAS Kft. website is freely accessible to anyone, FLAS Kft. assumes no liability for any indirect or direct damage that occurred due to reasons beyond the control of FLAS Kft. in connection with connecting to the webshop’s website.


13.4. FLAS Kft. cannot be held liable in any case of force majeure or in connection with any event caused by a circumstance beyond its control that could not be foreseen at the time of conclusion of the contract, and which it could not reasonably be expected to avoid or to prevent the damage. In such cases, FLAS Kft. is released from the obligation to fulfil the order and is not liable for damages for the failure to perform.

  1. Complaint handling, consumer dispute

Place for complaint handling:
Address: 1033 Budapest, Csikós utca 6.
E-mail: webshop@devergo.hu
Telephone: +36 30 684-0964

14.1. FLAS Kft. accepts complaints verbally or in letters sent by post or electronically to the above addresses.

14.2. Proceedings before the Conciliation Board

14.2.1. In the event of rejection of the complaint, depending on its nature, the consumer may initiate proceedings before a conciliation board. A condition for initiating proceedings before the conciliation board is that the consumer attempts to settle the disputed matter with the Seller directly.

14.2.2. The competence of the conciliation board covers the out-of-court settlement of consumer disputes. The task of the conciliation board is to attempt to establish a settlement between the parties for the purpose of resolving the consumer dispute; if this is unsuccessful, it makes a decision in the case to ensure the simple, quick, effective and cost-efficient enforcement of consumer rights. At the request of the consumer or the business, the conciliation board provides advice on the rights of the consumer and the obligations of the consumer.

14.2.3. The conciliation board is an independent body operated by the county (metropolitan) chambers of commerce and industry (hereinafter: chamber).

14.2.4. Consumer dispute: a disputed matter related to the conclusion and performance of a sales or service contract between a consumer and a business, as well as, in the absence of a separately concluded sales or service contract between the consumer and the business, a disputed matter related to the quality or safety of the product, the application of product liability rules, or the quality of the service.

14.2.5. Consumer under Act CLV of 1997 on Consumer Protection: a natural person acting for purposes outside his/her independent occupation and economic activity, who purchases, orders, receives, uses or utilizes a product, or is the addressee of commercial communication or an offer related to the product. For the purposes of the rules applicable to the conciliation board—except for the application of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on the online resolution of consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC—in addition to the above, the following shall also be considered consumers: civil society organisations, ecclesiastical legal persons, condominiums, housing cooperatives, micro-, small and medium-sized enterprises acting for purposes outside their independent occupation and economic activity, which purchase, order, receive, use or utilize a product, or are the addressee of commercial communication or an offer related to the product. For the application of Regulation (EU) 2018/302 of the European Parliament and of the Council of 28 February 2018 on addressing unjustified geo-blocking and other forms of discrimination based on customers’ nationality, place of residence or place of establishment within the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC (hereinafter: “Regulation (EU) 2018/302”), in addition to the above, a business that qualifies as a buyer under Regulation (EU) 2018/302 shall also be considered a consumer.

14.2.6. Jurisdiction rules: The conciliation board competent for the proceedings is the conciliation board of the consumer’s place of residence or stay. In the absence of the consumer’s domestic place of residence and stay, the jurisdiction of the conciliation board is established by the registered office of the business affected by the consumer dispute or the authority authorised to represent it. Upon the consumer’s request, the conciliation board indicated by the consumer in the application shall be competent instead of the board competent as above.

14.2.7. In the case of a cross-border consumer dispute related to an online sales or online service contract, the conciliation board operated by the chamber designated by the minister responsible for consumer protection by decree is competent.

If several consumers jointly submit an application, the board competent for any one of the applicants is competent for all applicants. The territorial jurisdiction of the conciliation board extends to the county (capital) of the chamber operating the board.

14.2.8. The contact details of the conciliation boards can be found on the following websites:

https://www.bekeltetes.hu/

https://mkik.hu/

https://fogyasztovedelem.kormany.hu/#/bekelteto_testuletek/

Name and contact details of the conciliation board competent according to the registered office of FLAS Kft.:

Budapesti Békéltető Testület
Registered office: 1016 Budapest, Krisztina krt. 99. III. em. 310.
Postal address: 1253 Budapest, P.O. Box: 10.
E-mail: bekelteto.testulet@bkik.hu
Fax: 06 (1) 488 21 86
Telephone: 06 (1) 488 21 31

14.3. Procedure of the consumer protection authority:

In the event of any consumer protection problem, the consumer may turn to the consumer protection authority. The consumer protection authority proceeds upon request or ex officio, thereby examining the market conduct of the business from a consumer protection perspective. However, the individual case of the consumer is resolved by the conciliation board; that is, in such a case the consumer protection authority transmits the applicant’s case to the conciliation board.

Further information on which institutions the consumer may turn to for assistance to resolve his/her consumer protection issue can be found at the link below:

https://fogyasztovedelem.kormany.hu/

Before submitting your complaint, please check the up-to-date contact details of the consumer protection authorities!

14.4. Online dispute resolution

The European Commission operates an internet platform, the Online Dispute Resolution platform (ODR platform), for consumers who wish to lodge a complaint regarding products or services purchased online and who would like to invite a neutral third party, i.e., an alternative dispute resolution body, to handle the complaint.

The ODR platform is available by clicking on the following link: https://webgate.ec.europa.eu/odr

The contact details of the domestic ODR contact point are as follows:
Ministry for Innovation and Technology – European Consumer Centre
Registered office: 1027 Budapest, Csalogány u. 9–11.
Postal address: 1440 Budapest P.O. Box 1.
Telephone: 06-1-795-52-33
E-mail: odr@itm.gov.hu

In addition to the above information, more detailed information about the operation of the ODR platform and online dispute resolution is available on the European Commission’s ODR website at the following links: https://ec.europa.eu/consumers/ https://ec.europa.eu/

14.5. Court proceedings:

The Customer is entitled to enforce any claims arising from a consumer dispute before a court through civil proceedings, in accordance with the provisions of the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

  1. Copyright protection

The content of this website, including photographs, films and texts, is protected by copyright. Images, films and texts may be used for private purposes only; any other use is prohibited without the Seller’s express, written consent.

  1. Governing law and place of jurisdiction: All contracts between the Seller and the Customer are governed by the laws of Hungary.
  2. Amendment of these GTC

The Seller is entitled to unilaterally amend these GTC if necessary due to changes in legal or technical frameworks. We will inform our Customers of the amendments by sending the amended regulations. If the Customer does not object to the change in writing within six weeks from receipt of the notice of change, then, following the entry into force of the new GTC, the provisions of the new GTC shall be considered governing in the parties’ contractual relationship.

Effective as of: 07.10.2025